Returns and Exchanges at FAST-X
At FAST-X, your satisfaction is our priority. We understand that sometimes, products may not meet your expectations, and we strive to make returns and exchanges as smooth and effortless as possible. Our customer-friendly return and exchange policy ensures you can shop confidently, knowing we’re here to assist you with any changes or concerns about your purchase.
Our Return & Exchange Policy
We offer a 7-day return and exchange policy from the date of delivery, giving you ample time to decide whether the product suits your needs. If for any reason you’re not satisfied, simply request a return or exchange, and we will take care of the rest.
- Initiating a Return or Exchange: You can initiate a request for a return or exchange within 5 days of receiving your order. Requests made beyond this period will unfortunately not be accepted.
- Reverse Pickup Service: Once your request has been approved, we will schedule a reverse pickup with one of our trusted courier partners within 2-3 working days. Our courier will visit your location to collect the product, making the process completely hassle-free for you.
- Return Processing: After the product is picked up, it will take approximately 4-6 business days for the item(s) to reach our facility. Upon receiving the product, we will inspect it to ensure it meets our return conditions (see below) and notify you of the approval or rejection of your refund or exchange.
- Reverse Shipment Fee: A flat fee of INR 100 will be charged for each return or exchange, regardless of how many items you are returning in the same order.
Return & Exchange Conditions
To ensure a smooth return process, please take note of the following conditions:
- Unused & Undamaged: The product(s) must be returned in their original condition. This means they should be unused, unwashed, and undamaged.
- Original Packaging & Tags: The product must be returned with its original packaging, including all tags, labels, and any accessories that were originally included with your order. This helps us maintain quality control and ensures a speedy return process.
- Exclusions:
- We do not accept returns or exchanges on accessories such as perfumes, sunglasses, watches, and other similar items.
- Any item purchased during promotional sales or special offers is non-returnable and non-exchangeable.
We kindly ask you to review our product descriptions and terms carefully before making a purchase during promotional periods.
Refunds and Exchange Process
- For Returns: Once your returned product has been inspected and approved, we will initiate the refund process. Refunds are typically processed within 5-7 business days from the time we confirm receipt of the returned item.
- For Exchanges: If you request an exchange, we will dispatch the replacement item(s) once we receive the original product in good condition. Please allow 3-5 business days for the exchange item to be shipped after approval.
Frequently Asked Questions (FAQ)
- How long do I have to request a return or exchange?
- You must raise a request within 5 days from the date of delivery.
- How long will it take for the reverse pickup to be done?
- Reverse pickup will be scheduled within 2-3 working days after your request is confirmed.
- What happens if the product is not returned in its original condition?
- If the returned item does not meet our condition requirements (e.g., used, damaged, or missing tags), we will not be able to process the return or exchange. The product will be shipped back to you.
- Are all items eligible for returns and exchanges?
- No, certain items such as accessories (perfumes, sunglasses, watches), and products bought during sales or promotions are excluded from returns and exchanges.
- How much does reverse shipping cost?
- We charge a flat fee of INR 100 per order for reverse shipping, irrespective of the number of items returned.
Privacy and Data Protection
At FAST-X, we are committed to protecting your privacy. We understand the importance of safeguarding your personal information and take every precaution to ensure it is used only for the purpose of processing your orders, returns, and exchanges. Any personal details you share with us, such as your phone number, home address, and email address, are strictly used to facilitate your interactions with FAST-X. We do not share or sell your information to any third parties.